Refund and Returns Policy

Effective Date: 18th March 2025

Thank you for shopping with Zynah Fusion. We want you to be completely satisfied with your purchase. If you are not happy with your order, please review our return and exchange policy below.

1. Eligibility for Returns and Exchanges

• Items must be returned within 6 days of the purchase date.
• Items must be unused, unworn, and in their original packaging with all tags attached.
• Certain items, such as final sale, personalized, or hygiene-related products, are non-returnable.
• Proof of purchase (order confirmation or receipt) is required.

2. Return Process

1. Contact our customer support team at info@zynahfusion.com with your order number and reason for the return.
2. Once your return is approved, we will provide instructions and a return shipping address.
3. Pack your items securely and ship them back using a trackable shipping method.
4. After receiving and inspecting the returned items, we will process your refund within 6 business days to the original payment method.

Note: Return shipping costs are the customer’s responsibility unless the return is due to a defect or an error on our part.

3. Exchange Process

• To exchange an item, please follow the return process and place a new order for the desired item.
• Exchanges are subject to stock availability.

4. Refund Policy

• Refunds will be processed within 6 business days after the return is received and inspected.
• Shipping fees are non-refundable unless the return is due to a defective or incorrect item.
• If applicable, refunds will be issued to the original payment method.

5. Damaged or Defective Items

If you receive a damaged or defective item:

• Contact us at info@zynahfusion.com within 6-7 days of delivery.
• Provide clear photos of the damaged or defective product.
• We will offer a replacement or full refund, including return shipping costs.

6. Late or Missing Refunds

If you haven’t received a refund yet:

• Check your bank account.
• Contact your credit card company, as refunds may take some time to reflect.
• If you still need assistance, email us at [support email].

7. Contact Us

For any questions or concerns about our return and exchange policy, please reach out to us at info@zynahfusion.com

We appreciate your business and strive to provide the best shopping experience at Zynah Fusion.